Refund, Return, and Exchange Policy

Effective Date: 13 April 2025

This policy applies to refunds, returns, and exchanges related to digital products, physical products, and subscription services sold on the bueying.com platform.

1. Definitions

1. Digital Product: A computer program, text, video, image, sound recording, or other item that is digitally encoded, produced for commercial sale or distribution, and can be transmitted electronically.
2. Product: A tangible object or item that is commercially distributed and results from a production process. It may be something derived from another item, reducing the essence of the original item in the process.
3. Subscription Service/Product: A business model that provides customers with regular access to resources in exchange for a recurring fee.
4. Refund: A refund refers to the return of payment for a digital product, physical product, or subscription service/product that was purchased but not delivered or does not match its description.

Note: If a digital product, physical product, or subscription service/product is marked with a “No Refund” policy, users or customers may not have legal rights to a refund.

1. Return: The process of sending a digital product, physical product, or subscription service/product back to bueying.com. A return may or may not result in a refund.
2. Exchange: The process of swapping a purchased digital product, physical product, or subscription service/product with another item of equal or lesser value.

2. Eligibility for Refund, Return, and Exchange

2.1 Refunds, returns, and exchanges will be considered only if:

• The ordered digital product, physical product, or subscription service/product is out of stock

   

• The delivered item does not match the provided description

   

• The delivery is not completed within the specified timeframe

   

• The undelivered item is defective or non-functional

   

• The item is not delivered within the promised time period

   

• A billing error or unauthorized charge occurs

   

2.2 For physical products:

• Returns are applicable for products received in damaged condition. Customers must provide an unboxing video as proof

   

• If a physical product is unavailable in stock, customers will be offered a refund or an exchange with a preferred alternative

3. Non-refundable, Non-returnable, and Non-exchangeable Conditions

Refund, return, and exchange will not be considered under the following circumstances:

• Successfully placed orders
  
  
  (However, if the order is not yet confirmed, customers may request an exchange for a digital product, physical product, or subscription service/product of equal or lesser value)
  

   

• Activated or redeemed digital products or subscription services

   

• Customer error or misuse of the product

   

• Cancellation of subscription after usage

4. Understanding Specific Terms

Customers are requested to review and understand the specific terms and conditions of each digital product, physical product, or subscription service/product before purchase. Comments or disputes beyond the stated terms will not be accepted after the purchase.

5. Refund, Return, and Exchange Process

5.1 Required Documentation:

• Proof of purchase including order number, transaction ID, email, phone number, and name

   

5.2 Timeline:

• Claims must be made within 24 hours of placing the order

   

• Refund, return, and exchange processes will be completed within 5 working days

   

• Refunds through Mobile Financial Services (MFS) such as bKash, Nagad, Rocket, or bKash Merchant Gateway may take 1 to 7 working days
  

   

• Refunds through the SSLCommerz Gateway may require 7 to 10 business days

5.3 MFS Charges:

• If the refund is due to bueying.com’s error, all MFS charges will be borne by Bueying.com

   

• Otherwise, the user or customer will bear the MFS charges

6. Chargebacks

Unauthorized chargebacks will result in account suspension. Customers are advised to resolve any issues directly with us.

7. Dispute Resolution

• In the event of any difficulty interpreting or implementing this refund, return, and exchange policy, bueying.com reserves the right to make any adaptations or changes as deemed necessary, and the decision of Bueying.com will be considered final and binding

   

• bueying.com will aim to resolve disputes through commercially reasonable efforts (e.g., mutual cooperation, arbitration, and good-faith discussions), and users/customers may not initiate legal action

   

• The user/customer acknowledges that while Bueying.com will make its best effort to assist, technical or operational limitations may prevent every request from being fulfilled perfectly or immediately

8. Updates to Terms of Service

We reserve the right to update these terms at any time. Changes will take effect immediately upon being posted. Continued use of our website implies acceptance of the updated terms.

9. Contact Us

For refund, return, and exchange requests: [Contact Us]

By placing an order or making a purchase, customers express agreement with the refund, return, and exchange policy outlined herein.